What are the system requirements?

The ACE Portal was designed on a Windows based system and officially only the Microsoft Windows operating system and Internet Explorer web browser are supported. While the ACE Portal may function on different Operating Systems and Internet Browsers, the table below outlines the operating systems and browsers supported by th ACE Help Desk.  You may need to contact your IT Department for assistance.

*While Java 1.8 is recommended, ACE should continue to function using Java 1.7 or higher. 

While other browsers and operating systems may work, support for them is not provided through the Help Desk.  Therefore, if you ever need help from the ACE HelpDesk, one of the first things they will ask you to confirm is that you meet the system requirements above.  Settings for Internet Explorer, please note some versions may not have all of these options- (Mozilla Firefox /Google Chrome/Safari and touchscreen devices are unpredictable so please do not use them):

• Go to Tools, Internet Options, the “Advanced” Tab, in the scroll window-scroll down and confirm “USE TLS 1.0” is checked.
• Go to Tools, Internet Options, the “Security” Tab, click/highlight the globe “Internet”, click the “Custom level…” button, scroll down to the 4th main option- “Downloads”, verify all three sub-fields are set to “Enable”.
• Go to Tools, Internet Options, the “Security” Tab, click/highlight the check-mark “Trusted Sites”, click the “Sites” button, type: https://ace.cbp.dhs.gov and click the “Add” button.
• Go to Tools, Internet Options, the “Privacy” Tab, click the “Settings” Button under Pop-up Blocker, type “*.cbp.dhs.gov” and click the “Add” button.
• Resetting passwords:  You should only have the 1 Internet Browser window and tab open when entering password information to reset your password.  Multiple internet windows or tabs can cause multiple issues.

Please note that this educational tool is intended to be general in nature, not a comprehensive review of the U.S. laws and regulations that apply to a particular situation, nor a provision of legal advice.  Posts of offensive or confidential material will be rejected by the moderator.  Each post reflects the views of the individual commenter and not those of ISCM Inc.