The Automated Commercial Environment (ACE) is the $3B+ information system developed by U.S. Customs and Border Protection (CBP) to track United States import and export activity. Concurrent with the development of ACE, CBP modernized the business processes used to secure U.S. borders, speed the flow of legitimate trade and target illicit goods that require further scrutiny. ACE is now the ‘single window’, and system of record, through which all import and export data is exchanged between the trade CBP, and its 49 Partner Government Agencies.

According to CBP officials, ACE is one of the most complex IT projects the U.S. government has ever seen. That can make ACE difficult for the trade to understand and use. ‘Ask the aceperts™’ helps you get solutions for accessing this important system and using it to improve export, import, and FTZ compliance in your organization. Questions about ACE? Post a comment and one of our aceperts™ will post a response!

October 18, 2017

Should I try to write my own ACE Reports?

Writing an Ad Hoc report is an excellent way to get exactly the information you want, in the format you want, on the time schedule you need.  First-time users may find the process frustrating unless you have experience writing queries and reports in SAP.  If there is a standard ACE report that is similar to your requirement, you may be […]
October 18, 2017

Can I export my reports to Excel?

Yes.  After your report runs, look for this button along the bar that says ‘Web Intelligence’:    You can also export to .csv or .pdf formats. Please note that this educational tool is intended to be general in nature, not a comprehensive review of the U.S. laws and regulations that apply to a particular situation, nor a provision of legal […]
October 18, 2017

Can I share reports with a colleague?

Yes.  In the Reporting Tool:  Run the report you wish to share Click Save As Under Folders, go to Public Folders>>ACE>>Shared Reports>>Trade>>XXXXX, where ‘XXXXX’ is the name of the folder your colleague also has access to. Please note that this educational tool is intended to be general in nature, not a comprehensive review of the U.S. laws and regulations that […]
October 18, 2017

Can I schedule reports to run regularly for me?

Yes.  This is a little more complicated, but ACE reports can be scheduled to run on their own, and even to be emailed to you once they are complete.  First the report and its queries must be set up so that no data input is required at the time the report starts to run.  This is an excellent way to […]
October 18, 2017

I am an FTZ Operator, but I can’t see any of my information when I log in?

Even though you are an FTZ Operator, you may find more data is available when you log in as Account Type Importer. Please note that this educational tool is intended to be general in nature, not a comprehensive review of the U.S. laws and regulations that apply to a particular situation, nor a provision of legal advice.  Posts of offensive […]
October 18, 2017

When will the e214 appear in ACE?

The e214 is now expected to transition to ACE on December 9, 2017, but it is not clear when CBP will make 214 data available in ACE reports. Please note that this educational tool is intended to be general in nature, not a comprehensive review of the U.S. laws and regulations that apply to a particular situation, nor a provision […]
October 18, 2017

Can I view and edit manifest information in the ACE portal?

Carriers have manifest and in-bond editing options in the portal that other account types do not. Please note that this educational tool is intended to be general in nature, not a comprehensive review of the U.S. laws and regulations that apply to a particular situation, nor a provision of legal advice.  Posts of offensive or confidential material will be rejected […]
October 18, 2017

Can I view liquidation information in the ACE portal?

Yes, you can view Liquidation information through ACE reports. Please note that this educational tool is intended to be general in nature, not a comprehensive review of the U.S. laws and regulations that apply to a particular situation, nor a provision of legal advice.  Posts of offensive or confidential material will be rejected by the moderator.  Each post reflects the […]
October 18, 2017

Can I file and view Post-Summary Corrections in the ACE portal?

You can view Post Summary Corrections through ACE reports, but you cannot file or modify them in the portal. Please note that this educational tool is intended to be general in nature, not a comprehensive review of the U.S. laws and regulations that apply to a particular situation, nor a provision of legal advice.  Posts of offensive or confidential material […]
October 18, 2017

Can I file and view Protests through the ACE portal?

Yes: Go to Accounts>>Set Account Type to Protest Filer>>Go Under Select Task>>Create Protest Filer if you have not already done so Select the specific account/company you are interested in in the account list Under tasks you can also view the change history of your protests or run reports Please note that this educational tool is intended to be general in […]