The Automated Commercial Environment (ACE) is the $3B+ information system developed by U.S. Customs and Border Protection (CBP) to track United States import and export activity. Concurrent with the development of ACE, CBP modernized the business processes used to secure U.S. borders, speed the flow of legitimate trade and target illicit goods that require further scrutiny. ACE is now the ‘single window’, and system of record, through which all import and export data is exchanged between the trade CBP, and its 49 Partner Government Agencies.

According to CBP officials, ACE is one of the most complex IT projects the U.S. government has ever seen. That can make ACE difficult for the trade to understand and use. ‘Ask the aceperts™’ helps you get solutions for accessing this important system and using it to improve export, import, and FTZ compliance in your organization. Questions about ACE? Post a comment and one of our aceperts™ will post a response!

October 12, 2017

Do I need an ACE account?

Yes, all importers and exporters should have their own account.  ACE is now the system of record for import and export transactions, and Customs and Border Protection is using the system for enforcement. Therefore it is important that your company has an account so that you can view, monitor, audit, and correct information that has been submitted to U.S. Customs […]
October 12, 2017

How do I get an ACE account?

  For Importers and FTZ operators, go to:   https://www.cbp.gov/sites/default/files/assets/documents/2017-May/ACE-Trade-Portal%20Application.pdf   You may need to use Internet Explorer to properly access this page.  Then make sure you have:   Full name and birth date of a company officer, and their authorization to apply Importer of Record (IR) Number Bond number FIRMS code (for FTZs)   Hints: Your Primary View should […]
October 18, 2017

What are the system requirements?

The ACE Portal was designed on a Windows based system and officially only the Microsoft Windows operating system and Internet Explorer web browser are supported. While the ACE Portal may function on different Operating Systems and Internet Browsers, the table below outlines the operating systems and browsers supported by th ACE Help Desk.  You may need to contact your IT […]
October 18, 2017

What can I do in ACE?

Please note that this educational tool is intended to be general in nature, not a comprehensive review of the U.S. laws and regulations that apply to a particular situation, nor a provision of legal advice.  Posts of offensive or confidential material will be rejected by the moderator.  Each post reflects the views of the individual commenter and not those of […]
October 18, 2017

Can I file my ISF through the ACE Portal?

Yes:  Go to Accounts>>Set Account Type to Importer>>Go Go to References>>Launch ISF>>New Filing You can file a limited number of ISF’s (up to 12 per year) directly through the portal. Please note that this educational tool is intended to be general in nature, not a comprehensive review of the U.S. laws and regulations that apply to a particular situation, nor […]
October 18, 2017

Can I file my EEI through the ACE Portal?

Yes, you can file AES information directly through the portal:  Go to Accounts>>Set Account Type to Exporter>>Go Under Accounts>>Submit AESDirect Filings Your recent export activity will appear In upper right corner click +Create Export Filing The first time you do this there are additional terms and conditions you must accept. Please note that this educational tool is intended to be […]
October 18, 2017

Can I see my bonds in the ACE Portal?

Yes: Go to Accounts>>Set Account Type to Importer>>Go Under Select Task>>Bonds Select the specific account/company you are interested in in the account list Your recent bond activity will appear Please note that this educational tool is intended to be general in nature, not a comprehensive review of the U.S. laws and regulations that apply to a particular situation, nor a […]
October 18, 2017

Can I see my Periodic Monthly Statements in the ACE Portal?

Yes: Go to Accounts>>Set Account Type to Importer>>Go Under Select Task>>Statements Select the specific account/company you are interested in in the account list Your recent statement activity will appear Please note that this educational tool is intended to be general in nature, not a comprehensive review of the U.S. laws and regulations that apply to a particular situation, nor a […]
October 18, 2017

ACE seems really slow today.

It may not be your imagination.  To see how ACE is running today, check out the ACE dashboard at https://acedashboard.cbp.dhs.gov/  It will tell you about general ACE availability and the status of many of its modules. Please note that this educational tool is intended to be general in nature, not a comprehensive review of the U.S. laws and regulations that apply […]
October 18, 2017

How do I get to ACE Reports?

Reports are available under several different Account Types.  Importer is a good one to start with:   Go to Accounts>>Set Account Type to Importer>>Go Under Select Task>>Reports Under Launch Reports and Quickview Tool>>Launch Tool Select an Available Workspace.  If you selected Account Type = Importer above, Importer is a good workspace to choose here. Select a report to run under […]